Terms of Service - Rahman School

Effective Date: April 4, 2026 | Last Updated: April 4, 2026

These Terms of Service (“Terms”) are an agreement between you and Rahman School (“we”, “us”, “our”). By using our website, booking a class, or enrolling in any course, you agree to these Terms.

Please read them carefully. If you do not agree with any part, please do not use our services.

Plain English summary: These terms cover how our classes work, how payments and refunds are handled, what we expect from students and parents, and how we protect children. We have written them in simple language so there are no surprises.

1. About Rahman School

Rahman School is an online Quran and Arabic school that provides live one-to-one classes through video conferencing (Zoom). We are based in Cairo, Egypt, and serve students worldwide.

Business name: Rahman School
Address: Building no.13, Saqr Korayesh, Sheraton Al Matar, El Nozha, Cairo Governorate 11799, Egypt
Email: info@rahmanschool.com
Phone: +20 102 831 1257

2. Who Can Use Our Services

Our services are open to anyone who wants to learn Quran, Arabic, or Islamic Studies. However:

Adults (18+): You may sign up and use our services directly.
Children and teens (under 18): A parent or legal guardian must create the account, agree to these Terms, and provide all personal information on the child’s behalf.
Young children (under 13): A parent or legal guardian must be the account holder. We strongly recommend that a parent or guardian is present (or nearby) during live classes for children under 10.

By signing up a child, the parent or guardian confirms they have legal authority to do so and accepts full responsibility for the child’s use of our services.

3. Free Trial Classes

We offer 2 free trial classes to all new students. Here is how the trial works:

The trial is free with no payment required upfront.
During the trial, we assess the student’s current level and match them with a suitable teacher.
The trial does not automatically convert into a paid subscription. You must actively choose a plan to continue.
We will never charge you without your clear consent.
Each student is entitled to one free trial. We reserve the right to decline repeated trial requests from the same person.

4. Enrolment and Class Plans

4a. Choosing a plan

After your free trial, you can choose a class plan from our pricing page. Plans vary by the number of classes per week and session length.

4b. What is included

Each plan includes:

Live one-to-one classes with a dedicated teacher
A personal learning plan tailored to the student
Learning materials provided by the teacher
Regular progress reports sent to the parent or student
Access to our student portal for scheduling

4c. Class scheduling

Classes are scheduled at times agreed between you and your teacher.
You can request a schedule change by giving us at least 24 hours notice.
We do our best to accommodate your preferred times, but availability depends on teacher schedules.

5. Payments

5a. How payments work

All prices are displayed on our pricing page and are quoted in US Dollars (USD) unless stated otherwise.
Payment is due at the beginning of each billing cycle (monthly).
We accept payment through secure third-party processors (Stripe, PayPal, or bank transfer).
We do not store your credit card details. All payment data is handled by PCI-DSS certified processors.

5b. Late payments

If payment is not received within 3 days of the due date, we will send a reminder by email and WhatsApp.
If payment is not received within 7 days, classes will be paused until payment is made.
We will not delete your account or remove your teacher assignment for late payment. Once payment is received, classes will resume from where you left off.

5c. Price changes

We may change our prices from time to time. If we increase prices:

We will give you at least 30 days written notice by email.
The new price will apply from your next billing cycle after the notice period.
You may cancel your plan before the new price takes effect if you do not agree.

6. Refund Policy

Our goal is to be fair. We want every student to be happy. If you are not satisfied, talk to us and we will do our best to find a solution.

6a. When you can get a refund

Situation	Refund
You cancel within 7 days of your first paid enrolment and have attended 2 or fewer paid classes	Full refund
We cancel a class and cannot reschedule it within the same billing period	Credit for the missed class added to your next month, or refund for that class if you prefer
Technical problems on our end prevent a class from happening	The class is rescheduled at no cost. If rescheduling is not possible, credit or refund for that class.
You are not satisfied with the quality of teaching after trying a different teacher	Pro-rata refund for unused classes in the current billing period

6b. When refunds are not available

Classes you have attended cannot be refunded.
If you miss a class without giving 24 hours notice (see Section 7 below), that class is considered used.
If you cancel after the 7-day satisfaction period, unused classes in the current billing period are not refundable, but you will continue to have access to your remaining classes until the end of the period.

6c. How to request a refund

Email info@rahmanschool.com with the subject line “Refund Request” and include:

Your name and the student’s name
Your plan and enrolment date
The reason for your request

We will respond within 5 business days. Approved refunds are processed within 10 business days to your original payment method.

7. Cancellations and Missed Classes

7a. Cancelling a single class

24 hours or more notice: The class is rescheduled at no cost.
Less than 24 hours notice: The class is counted as attended and cannot be rescheduled or refunded.
No-show (no notice): The class is counted as attended.

To cancel a class, message your teacher or email info@rahmanschool.com.

7b. Teacher cancellations

If your teacher cancels a class:

We will offer a replacement class at a time that suits you.
If a suitable replacement time cannot be found, you will receive a credit for the missed class.
If your teacher is unavailable for an extended period (more than 1 week), we will offer you a replacement teacher of equal or higher qualification.

7c. Cancelling your plan (unsubscribing)

You may cancel your plan at any time by emailing info@rahmanschool.com.
Cancellation takes effect at the end of your current billing period. You will continue to receive classes until then.
There are no cancellation fees.
We will keep your student records for 12 months after cancellation in case you wish to return. After that, records are deleted (see our Privacy Policy).

7d. Pausing your plan

Life happens. If you need a break:

You may pause your plan for up to 30 days per calendar year at no charge.
To pause, email info@rahmanschool.com at least 7 days before your next billing date.
During a pause, no classes are scheduled and no payments are taken.
Your teacher assignment is kept for you when you return.

8. Class Conduct and Expectations

8a. Student and parent expectations

Join classes on time. Repeated lateness (more than 10 minutes) may result in shortened sessions.
Have a stable internet connection, a working camera (optional but recommended), and a working microphone.
Treat your teacher with respect and courtesy.
Complete any homework or revision assigned by your teacher to get the best results.
For children under 10, we recommend a parent or guardian be present in the room or nearby during classes.

8b. Teacher expectations

Our teachers are expected to:

Start and end classes on time.
Prepare lessons in advance.
Be patient, encouraging, and professional.
Provide regular progress updates to parents.
Maintain appropriate behaviour at all times.

8c. Zero tolerance

We have a zero-tolerance policy for:

Any form of abuse, harassment, or inappropriate behaviour toward students, parents, or teachers.
Any behaviour that makes a student (especially a child) feel unsafe or uncomfortable.

If you ever have a concern about a teacher’s conduct, email info@rahmanschool.com immediately. We take all reports seriously and will investigate within 48 hours.

9. Children’s Safety

Your child’s safety is our highest priority. This section describes the measures we take to protect children during online classes.

Teacher vetting: All teachers undergo identity verification and qualification checks before they can teach at Rahman School.
No private communication: Teachers may not contact students through personal social media, personal email, or personal phone numbers. All communication must go through official Rahman School channels.
Class environment: Classes are conducted on Zoom with waiting rooms enabled. Only the assigned teacher and the student (with parent if desired) are in the session. Classes are not recorded unless the parent provides written consent.
Parent access: Parents may join, observe, or listen to any class at any time without prior notice. We encourage this, especially for younger children.
Reporting: If a child reports feeling uncomfortable during a class, or if a parent has any concern, we will immediately investigate and, if necessary, suspend the teacher pending review.
Data protection: Children’s personal data is handled with extra care as described in our Privacy Policy (Section 3).

10. Intellectual Property

All learning materials, lesson plans, and course content provided by Rahman School are our intellectual property (or licensed to us).
You may use these materials for your personal learning only.
You may not copy, distribute, sell, or publish our materials without our written permission.
The Rahman School name, logo, and branding are our trademarks.

11. Limitation of Liability

We work hard to provide an excellent learning experience. However:

We do not guarantee specific learning outcomes, exam results, or time frames for completing memorisation or courses. Every student learns at their own pace.
We are not responsible for technical issues on your end (internet connection, device problems, Zoom issues).
Our total liability to you for any claim related to our services is limited to the amount you have paid us in the 3 months before the claim.
This limitation does not apply to anything we cannot legally limit, including liability for negligence causing personal injury or fraud.

12. Dispute Resolution

If you have a complaint or dispute:

Step 1 — Contact us: Email info@rahmanschool.com with your concern. We will respond within 5 business days and try to resolve the issue directly.
Step 2 — Escalation: If you are not satisfied with our response, you may request a review by a senior member of the Rahman School team. We will provide a final response within 14 business days.
Step 3 — External resolution: If the dispute is still unresolved, either party may pursue resolution through the courts or an alternative dispute resolution service.

Governing law: These Terms are governed by the laws of the Arab Republic of Egypt. However, if you are a consumer in the UK, you retain any mandatory consumer protection rights under UK law. If you are a consumer in the USA, you retain any mandatory consumer protection rights under the laws of your state.

13. Changes to These Terms

We may update these Terms from time to time. When we make changes:

We will update the “Last Updated” date at the top of this page.
For significant changes, we will notify active students and parents by email at least 14 days before the changes take effect.
If you continue using our services after changes take effect, you agree to the updated Terms.
If you do not agree with the changes, you may cancel your plan before they take effect.

14. Severability

If any part of these Terms is found to be unenforceable by a court, the rest of the Terms remain in full effect.

15. Contact Us

If you have any questions about these Terms:

Rahman School
Email: info@rahmanschool.com
Phone: +20 102 831 1257
WhatsApp: +20 102 831 1257
Address: Building no.13, Saqr Korayesh, Sheraton Al Matar, El Nozha, Cairo Governorate 11799, Egypt